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Customer Service

Shipping & Delivery
For orders placed on this Online Store, you will have the option of choosing FedEx Ground or U.S. Mail for the delivering carrier.  Shipping costs you see on the Online Store include a handling fee as well.  IMPORTANT NOTE REGARDING SHIPPING COSTS:  When we put together this Online Store, we were particularly paying attention to the long-handled tools we sell when we set up the shipping-cost "rules & criteria" in the Store.  Unfortunately, because of the software platform this Store is based on (which is not very flexible when it came to setting different "shipping rules" for different products), this means that orders with SMALL items (engine parts, a short-handled garden tool, a pair of pruners, etc.) are figured a bit on the high side for shipping cost.  SO--if you are satisfied with the shipping/handling amount you see calculated on the Store, great.  HOWEVER, if you think the shipping cost seems high, PLEASE CALL US to place the order, and your shipping cost will almost certainly be lower.  (And let us know what the Store wanted to charge you for shipping...we will use your input to make adjustments!) 502-484-3988
Privacy & Security
We do not share your information with anyone, and we do not send out advertising e-mails.  We let our customers come to us when they want to buy our products, we will not bother you with a bunch of junk mail.
Returns & Replacements
We offer a 15-day satisfaction guarantee on all new products we sell.  If you are dis-satisfied with a product you purchased from us, PLEASE CONTACT US FIRST to obtain return authorization, and then you may return it for a full refund on the merchandise (buyer pays return shipping costs).  Refunds will be in the form of a company check, mailed to you after the product arrives back here.  If product has been damaged by mis-use, full refund may not be made.  Returns after 15 days are subject to restocking fees.
Order online, or call us at 502-484-3988 if you have questions that are not answered on this Online Store.  We still take orders over the phone!!
Payment, Pricing & Promotions
All orders placed on this Online Store can be paid for with major credit cards.  If you desire another payment method, please call us at 502-484-3988 to place the order.  Sale prices shown on this Online Store are good year-round, but are subject to change without notice.
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